privacy policy

Virtue Fire Solutions Pty Ltd (ABN: 14 645 013 369) (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, store, and manage personal information in relation to our Website (https://www.virtuefiresolutions.com.au/) and our services.

This policy applies to all personal information handled by us in Australia, subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Personal information is any information about an individual who is identified or reasonably identifiable. It includes names, contact details, email addresses, job title, and any data you provide through forms or communications.

We may collect:

• Contact details (name, address, phone, email)
• Business or organisation details
• Billing and payment information
• Information regarding your premises or site (for delivering services)
• Usage data (e.g. pages viewed, IP address, browser type)
• Any other information you choose to provide (e.g. in feedback, correspondence)

We collect information in various ways: when you contact us, register for a service, fill out forms, interact with our Website, or through third-party integrations (e.g. analytics).

We use personal information for the following purposes:

• To provide, maintain, and deliver our services and products
• To process quotations, invoices, payments, and fulfil contracts
• To respond to enquiries, requests, or feedback
• To send relevant communications and updates (with your consent where required)
• To improve our Website, services, and user experience
• To comply with legal or regulatory obligations

We will not use your personal information for purposes beyond those listed above without your consent, unless authorised or required by law.

 We may disclose personal information to:

• Our contractors, suppliers, or service providers (e.g. IT providers, analytics, payment processors)
• Regulatory bodies, government agencies, or authorities as required by laws
• Legal or professional advisors
• Successors in business (for example in a sale or merger)

Where possible, we require third parties to agree to confidentiality and data protection obligations.

If we transfer personal information to an overseas recipient, we will take reasonable steps to ensure that the overseas recipient handles that information in a manner consistent with this policy and the APPs.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including via administrative, physical, technical, and organisational measures. 

We retain personal information only as long as necessary for the purposes for which it was collected, or as required by law. When no longer needed, we will destroy or anonymise it in a secure manner. 

You may request access to the personal information we hold about you, ask for corrections, or request deletion, subject to legal limitations. To make a request, contact us (see Section 11). We will respond within a reasonable period.

If we send you marketing or promotional communications, we will include a simple way for you to opt out. You may opt out at any time by following the instructions in the communication or contacting us directly.

We use cookies and similar technologies (e.g. web beacons) to collect usage data, improve our Website, and tailor content. You may manage or disable cookies via your browser settings, though doing so may limit some functionalities. 

We may also use third-party analytics tools (e.g. Google Analytics) or advertising platforms. Their use may involve cookies or tracking across websites; their privacy policies apply separately. 

If you believe we have breached this policy or the APPs, please contact us at: 

Virtue Fire Solutions Pty Ltd 
Address: 1 Fuji Crescent, Mornington, Victoria 3931 
Email: service@virtuefire.com.au 
Phone: 1300 85 11 35 

We will investigate your complaint and respond promptly. If unsatisfied, you may refer the matter to the Office of the Australian Information Commissioner (OAIC). 

We may update this policy from time to time. The revised version will be posted on our Website with the “Last updated” date. Your continued use of our Website or services after changes constitutes acceptance. 

• This policy should be read together with any other documents we issue (e.g. terms of contract).
• We do not generally collect “sensitive information” (e.g. race, health data). If we do, we will only collect it with your consent and as permitted by law.
• If any provision is inconsistent with mandatory law, that law prevails to the extent of inconsistency.